Refund Policy

Return Policy Overview

At Ecstract8.com our customers are our number one priority. We know our products might be a little “different” then you’re used to ordering online. We want you to purchase with confidence knowing that your transaction is fully guaranteed for 30 days.

30 Day No Questions Asked Refund Policy

30 Day No Questions Asked Return Policy If for any reason you are not satisfied with your order, simply return any unused portion within 30 days and receive a full refund.

Mail the unused portion to:

Ecstract8 - Fit Brands
6520 Fort King Road, Unit 1
Zephyrhills, FL 35542

Shipping Policy

We typically ship products within 24 hours of ordering if orders placed Monday though Friday. All orders over the weekend are shipping first thing Monday morning. We provide a tracking # via email for all purchases.

 

General Return Eligibility

 

 

Our return policy is designed to make shopping simple, fair, and transparent. If you are not fully satisfied with your purchase, you may be eligible to request a return within the stated return window. To qualify, items must usually be unused, in their original condition, and returned with all packaging, tags, or accessories included. Certain products may have special rules based on hygiene, customization, or final sale status. We recommend reviewing your order details carefully before submitting a request, as eligibility can vary by item type and reason for return.

 

 

How to Start a Return

 

 

Starting a return is easy and only takes a few steps. First, contact our support team with your order number and the reason for your request. Once your return is approved, you will receive instructions on how to send the item back. Please package the product securely to help prevent damage during transit. In some cases, customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Following the return process carefully helps us review your request quickly and issue the appropriate refund or exchange.

 

 

Refund Timeframe and Processing

 

 

After we receive and inspect your returned item, we will begin processing your refund. Refunds are typically issued to the original payment method, and the timing may depend on your bank or card provider. In most cases, it can take several business days before the refund appears in your account. If only part of your order is returned, the refund will reflect the approved items only. Shipping charges, gift wrap fees, or other non-refundable services may not be included unless stated otherwise. We always aim to handle refunds as efficiently as possible.

 

 

Exchanges, Damaged Items, and Support

 

 

If you need a different size, color, or replacement item, an exchange may be available depending on stock and product type. For damaged, defective, or incorrect orders, please contact us as soon as possible with photos and order details so we can resolve the issue quickly. Our team is committed to providing clear support throughout the process and making sure your concerns are handled professionally. If you have questions about the return policy, refund timelines, or exchange options, our customer service team is ready to help with straightforward guidance and prompt responses.